You’ve got questions?
We’ve got answers.
Auto glass damage
Why should I repair or replace my windshield? Answer
How can I know whether my auto glass damage can be repaired or whether it needs to be replaced? Answer
Can my windshield shatter? Answer
How does the windshield repair process work? Answer
When can I get my windshield fixed? Answer
My vehicle was hit and one of the side windows was broken. What should I do? Answer
How long will my windshield repair or replacement take? Answer
How long will it take before I can safely drive my vehicle? Answer
My rear view mirror is affixed to my windshield. Will the technician re-attach it to the new windshield? Answer
Can you guarantee that the chip will be invisible after the repair has been completed? Answer
Will you vacuum my vehicle after service? Answer
Are your technicians certified? Answer
Why is the location of the impact important? Answer
Can you repair more than one impact? Answer
Advanced driver-assistance systems
What are advanced driver-assistance systems (ADAS)? Answer
What advanced driver-assistance system components are affected when the windshield is replaced? Answer
Some automakers state that if the windshield is replaced, the camera must be calibrated at one of their dealerships. Is this true? Answer
What types of advanced driver-assistance systems recalibration are available? Answer
How much does advanced driver-assistance systems recalibration cost? Answer
Can I contact Lebeau Vitres d’autos® if my advanced driver-assistance systems aren’t working properly? Answer
What guarantee do you offer? Answer
Vehicle information
Windshields and other parts
What’s the difference between an original equipment manufacturer (OEM) and an original equipment equivalent (OEE)? Answer
Appointments
I don’t find a service centre near me on your service centre list. Answer
Can I leave my vehicle at the service centre before it opens and come back for it during the evening? Answer
How can I cancel/reschedule an auto glass appointment? Answer
Is Wi-Fi available at your service centres? Answer
Guarantees
Do you offer a guarantee on your work? Answer
Does the lifetime warranty carry over to other locations? Answer
What is your lifetime warranty?1 Answer
Do you guarantee the recalibration of advanced driver-assistance systems? Answer
What is the additional Protect PlusTM Warranty? Answer
Can you guarantee that a chip that can be repaired will not become larger during the repair process? Answer
Insurance
Do I need to contact my broker or insurance company before I contact Lebeau? Answer
Will my premiums go up if I claim glass damage costs from my insurance company? Answer
Will checking my deductible or inquiring about auto glass claims raise my insurance rates? Answer
How can I find out what my deductible is? Answer
Is the deductible the same, regardless of whether my windshield is repaired or replaced? Answer
What if my deductible is the same or more than the cost windshield repair or replacement? Answer
Other accessories
Mobile service
The mobile service is no longer offered.