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Frequently Asked Questions

FAQ - Lebeau

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the FAQ

1.

Auto glass damage

1.1

Why should I repair or replace my windshield? Answer

1.2

How can I know whether my auto glass damage can be repaired or whether it needs to be replaced? Answer

1.3

Can my windshield shatter? Answer

1.4

How does the windshield repair process work? Answer

1.5

When can I get my windshield fixed? Answer

1.6

My vehicle was hit and one of the side windows was broken. What should I do? Answer

1.7

How long will my windshield repair or replacement take? Answer

1.8

How long will it take before I can safely drive my vehicle? Answer

1.9

My rear view mirror is affixed to my windshield. Will the technician re-attach it to the new windshield? Answer

1.10

Can you guarantee that the chip will be invisible after the repair has been completed? Answer

1.11

Will you vacuum my vehicle after service? Answer

1.12

Are your technicians certified? Answer

1.13

Why is the location of the impact important? Answer

1.14

Can you repair more than one impact? Answer

2.

Advanced driver-assistance systems

2.1

What are advanced driver-assistance systems (ADAS)? Answer

2.2

What advanced driver-assistance system components are affected when the windshield is replaced? Answer

2.3

Some automakers state that if the windshield is replaced, the camera must be calibrated at one of their dealerships. Is this true? Answer

2.4

What types of advanced driver-assistance systems recalibration are available? Answer

2.5

How much does advanced driver-assistance systems recalibration cost? Answer

2.6

Can I contact Lebeau Vitres d’autos® if my advanced driver-assistance systems aren’t working properly? Answer

2.7

What guarantee do you offer? Answer

3.

Mobile service

3.1

What is mobile service? Answer

3.2

How does the mobile service work? Answer

3.3

Does mobile service cost more? Answer

3.4

I would like to use your mobile service but it is not available. Answer

3.5

Does my vehicle need to be in a covered or heated area for your mobile service? Answer

3.6

Will the technician call me before arrival? Answer

3.7

Do I have to be present when the technician performs a mobile repair or replacement? Answer

4.

Vehicle information

4.1

Where do I find my Vehicle Identification Number (VIN)? Answer

4.2

Why do I need to provide so much information about my vehicle when auto glass is being replaced? Answer

5.

Windshields and other parts

5.1

What’s the difference between an original equipment manufacturer (OEM) and an original equipment equivalent (OEE)? Answer

6.

Appointments

6.1

I don’t find a service centre near me on your service centre list. Answer

6.2

Can I leave my vehicle at the service centre before it opens and come back for it during the evening? Answer

6.3

How can I cancel/reschedule an auto glass appointment? Answer

6.4

Is Wi-Fi available at your service centres? Answer

7.

Guarantees

7.1

Do you offer a guarantee on your work? Answer

7.2

Does the warranty carry over to other locations? Answer

7.3

What is your lifetime warranty?1 Answer

7.4

Do you guarantee the recalibration of advanced driver-assistance systems? Answer

7.5

What is the Protect PlusTM Warranty? Answer

7.6

Can you guarantee that a chip that can be repaired will not become larger during the repair process? Answer

8.

Insurance

8.1

Do I need to contact my broker or insurance company before I contact Lebeau? Answer

8.2

Will my premiums go up if I claim glass damage costs from my insurance company? Answer

8.3

Will checking my deductible or inquiring about auto glass claims raise my insurance rates? Answer

8.4

How can I find out what my deductible is? Answer

8.5

Is the deductible the same, regardless of whether my windshield is repaired or replaced? Answer

8.6

What if my deductible is the same or more than the cost windshield repair or replacement? Answer

9.

Other accessories

9.1

Do you sell wiper blades? Answer

9.2

Do you offer window tinting service? Answer

9.3

Do you offer remote car starters? Which models can be installed on my vehicle? Answer

9.4

Do you install and repair sunroofs? Answer

10.

Website privacy and security

10.1

Is this website secure? Answer

10.2

Will you sell my personal information to a third party? Answer